Refund policy
CANKERA™ REFUND & RETURN POLICY
Last updated: August 31, 2026
At Cankera™, we want you to feel confident when ordering from us. Eligible purchases are covered by our 90-Day Money-Back Guarantee, subject to the terms below.
Cankera™ is operated by Ecom Guidé inc.
CONTACT
For any return or refund request, please contact us first at:
Email: info@trycankera.com
Please include your full name, order number, and the reason for your request so our team can assist you as quickly as possible.
90-DAY MONEY-BACK GUARANTEE
Eligible Cankera™ purchases may be submitted for a refund request within 90 days of the date the order was delivered.
To request a refund under our 90-Day Money-Back Guarantee, contact info@trycankera.com with your order number and the email address used to place the order.
Our customer support team will provide instructions regarding your request.
Please do not send products back to us without first contacting our customer support team.
ELIGIBILITY
To be eligible for a refund request:
• The request must be made within 90 days of delivery.
• The purchase must have been made directly through our official Cankera™ online store.
• You must provide your order number or sufficient proof of purchase.
• You must follow the return instructions provided by our customer support team.
We reserve the right to refuse requests involving suspected fraud, abuse of the guarantee, repeated refund claims, or purchases made through unauthorized third-party sellers.
OPENED PRODUCTS
Because Cankera™ is a consumable dietary supplement, special rules may apply to products that have been opened or used.
Our 90-Day Money-Back Guarantee may apply to an opened product when the request otherwise qualifies under this policy.
We may request information about your experience before approving the request.
UNOPENED PRODUCTS
Unopened products may be eligible for return within the 90-day return window.
Products should be returned in their original condition whenever reasonably possible.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect due to an error on our part, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the refund results from an error on our part.
We do not charge a restocking fee.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at info@trycankera.com.
Include:
• Your order number
• A description of the issue
• Photos of the product and packaging when applicable
If we confirm that the product was damaged, defective, or incorrectly fulfilled, we will work with you to provide an appropriate replacement or refund at no additional return shipping cost to you.
REFUNDS
Once a refund is approved, it will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear on your statement. Processing times vary by bank or payment provider.
Shipping charges, when applicable, are generally non-refundable unless otherwise stated in this policy or required by law.
CANCELLATIONS
If you need to cancel or modify an order, contact us immediately at info@trycankera.com.
We will do our best to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or has been shipped.
ORDERS PURCHASED FROM OTHER RETAILERS
This policy applies only to purchases made directly through the official Cankera™ online store.
If you purchased Cankera™ from another authorized retailer, please contact that retailer regarding its applicable return policy.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
CONTACT INFORMATION
Cankera™
Operated by Ecom Guidé inc.
Email: info@trycankera.com