Shipping policy
CANKERA™ SHIPPING POLICY
Last updated: August 31, 2026
Thank you for shopping with Cankera™.
The following shipping policy explains our current order processing, delivery, tracking, and address procedures.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after they are successfully placed.
Business days are Monday through Friday, excluding statutory holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
During periods of unusually high order volume, promotions, product launches, or holidays, processing may take longer.
ESTIMATED DELIVERY
After your order has been processed and shipped, estimated transit time is generally:
Canada: 5–9 business days
These are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
SHIPPING COSTS
Applicable shipping charges, if any, are displayed during checkout before you complete your purchase.
Any free-shipping promotion and its applicable conditions will also be displayed before checkout.
ORDER TRACKING
When tracking information becomes available, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–48 hours after receiving your shipping confirmation for the carrier's tracking system to display its first update.
You can also use the Track My Order feature available on our website.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact us immediately at:
info@trycankera.com
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
DELIVERY DELAYS
Carrier delays can occasionally occur.
Once a package has been transferred to the shipping carrier, some aspects of transportation are outside our direct control.
If your tracking information has not updated for an unusual period or your package appears significantly delayed, contact us at info@trycankera.com and our team will help investigate.
LOST PACKAGES
If tracking indicates that your package may have been lost in transit, contact us at info@trycankera.com.
We will review the shipment and, when appropriate, work with the carrier to investigate the issue.
If the carrier confirms that a shipment was lost, we will determine the appropriate replacement or refund according to the circumstances and applicable law.
PACKAGES MARKED AS DELIVERED
If tracking shows your package as delivered but you cannot locate it:
1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Ask household members, neighbours, concierge, reception, or building management when applicable.
4. Allow a short period in case the carrier marked the shipment as delivered before final delivery.
If you still cannot locate the package, contact us at info@trycankera.com.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as possible.
Include your order number and photographs of the damaged product and shipping packaging when available.
INTERNATIONAL SHIPPING
Shipping availability, pricing, delivery estimates, duties, taxes, and other applicable charges may vary by destination.
Any destinations currently available for purchase will be displayed during checkout.
Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by their country unless otherwise expressly stated during checkout.
CONTACT
Questions about shipping or an existing order can be sent to:
info@trycankera.com
Cankera™
Operated by Ecom Guidé inc.