Terms of service
TERMS OF SERVICE
Last updated: August 31, 2026
Welcome to Cankera™.
These Terms of Service (“Terms”) govern your access to and use of the Cankera™ website, online store, products and related services.
The Cankera™ website and online store are operated by Ecom Guidé inc., a corporation registered in Québec, Canada.
Throughout these Terms, “Cankera™,” “we,” “us,” and “our” refer to Ecom Guidé inc., as applicable.
By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms.
If you do not agree with these Terms, you should not use our website or purchase our products.
1. BUSINESS INFORMATION
Cankera™
Operated by Ecom Guidé inc.
3235 Av. de la Gare
Mascouche, Québec J7K 3C1
Canada
Quebec Enterprise Number (NEQ): 1181453912
Email: info@trycankera.com
Phone: (579) 467-2202
2. ONLINE STORE
Our online store is hosted using the Shopify e-commerce platform, which provides the technology that enables us to sell our products and services online.
By using our website, you represent that you have the legal capacity to enter into a binding agreement or that you are using the website with the authorization required under applicable law.
You may not use our products or website for any unlawful or unauthorized purpose.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, ingredient information, pricing and other information displayed on our website are accurate.
However, product packaging, labels, appearance, formulations and other details may occasionally be updated.
Always review the information provided on the actual product packaging and label before using a product.
4. DIETARY SUPPLEMENT INFORMATION
Cankera™ is a dietary supplement.
Information provided on our website is intended for general informational and educational purposes and is not intended to replace professional medical advice, diagnosis or treatment.
Individual nutritional needs and experiences may vary.
Before using a dietary supplement, consult an appropriate healthcare professional if you:
• Are pregnant or breastfeeding
• Are planning a pregnancy
• Take prescription or other medications
• Have a medical condition
• Have known allergies or sensitivities
• Have questions about whether a supplement is appropriate for you
Persistent, severe, unusual or recurrent mouth ulcers should be evaluated by an appropriate healthcare professional.
Always follow the directions and warnings provided on the product label.
5. ORDERS
When you place an order through our website, you agree to provide current, complete and accurate information.
Submission of an order does not necessarily constitute final acceptance of that order.
We reserve the right, subject to applicable law, to refuse, cancel or limit an order in circumstances including:
• Suspected fraud
• Payment authorization problems
• Incorrect pricing or product information
• Product unavailability
• Orders that appear intended for unauthorized resale
• Abuse of promotions or offers
If we cancel an order after payment has been collected, the applicable amount will be refunded.
6. PRICES
Prices displayed on our website are shown in the currency indicated on the website.
Prices may change from time to time without prior notice, subject to applicable law.
The price applicable to your purchase will be displayed during checkout before you submit your order.
Applicable taxes and shipping charges will also be displayed during checkout when required.
7. PAYMENT
Available payment methods are displayed during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment transactions may be processed by Shopify and/or third-party payment providers.
We do not necessarily receive or store complete payment card information.
8. SHIPPING
Orders are generally processed within 1–2 business days.
Estimated delivery within Canada is generally 5–9 business days after processing.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, destination and other circumstances outside our reasonable control.
For complete information, please review our Shipping Policy.
9. ORDER TRACKING
When tracking information becomes available, it may be provided by email or through our order tracking tools.
Carrier tracking systems may take approximately 24–48 hours after shipment to display their first update.
10. RETURNS AND 90-DAY MONEY-BACK GUARANTEE
Eligible purchases made directly through the official Cankera™ online store may qualify for our 90-Day Money-Back Guarantee.
Eligibility, procedures, exclusions and applicable return shipping costs are explained in our Refund & Return Policy.
Customers should review that policy before requesting a return or refund.
Nothing in our return policy limits mandatory consumer rights provided by applicable law.
11. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible at:
info@trycankera.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing or has shipped, we may no longer be able to modify or cancel it.
12. PROMOTIONS AND DISCOUNTS
From time to time, we may offer discounts, promotional codes, bundles, free shipping or other promotional offers.
Unless otherwise stated:
• Promotional offers cannot be combined.
• Promotions may be limited to specific products or customers.
• Promotions may have expiration dates or quantity limitations.
• Promotional terms displayed with an offer form part of that offer.
We reserve the right to correct or cancel promotions affected by technical or pricing errors, subject to applicable law.
13. ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate billing, shipping and contact information for your purchases.
You agree to promptly update relevant information when necessary so that we can complete transactions and communicate with you regarding your order.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of the Cankera™ website, including text, graphics, photographs, videos, product descriptions, logos, branding, designs and other materials, is owned by or licensed to Ecom Guidé inc. and/or Cankera™.
Such content may be protected by copyright, trademark and other applicable intellectual property laws.
You may not reproduce, distribute, modify, sell or commercially exploit our website content without authorization except where permitted by law.
15. REVIEWS AND USER CONTENT
If you submit a product review, testimonial, photograph, comment or other content to us, you represent that you have the right to submit that content.
You may not submit content that is unlawful, fraudulent, defamatory, infringing, threatening or otherwise violates the rights of another person.
Where permitted by applicable law and subject to any permissions obtained from you, we may use submitted content in connection with operating and promoting our business.
16. THIRD-PARTY SERVICES
Our website may use third-party services including Shopify, payment processors, shipping carriers, analytics providers and other technology providers.
Certain links on our website may direct you to third-party websites.
We are not responsible for the content or practices of independent third-party websites. Your use of those services may be subject to their own terms and policies.
17. PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information about how personal information may be collected, used and disclosed.
18. PROHIBITED USES
You may not use our website:
• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malicious software or harmful code
• To attempt unauthorized access to our systems
• To interfere with the operation or security of the website
• To submit false or misleading information
• To engage in fraudulent activity
We may restrict access to the website when reasonably necessary to protect our customers, business or systems.
19. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
We may modify, maintain, suspend or discontinue portions of the website when reasonably necessary.
20. DISCLAIMER
To the extent permitted by applicable law, the website and its content are provided for general informational purposes.
Nothing in these Terms excludes or limits warranties, protections or remedies that cannot legally be excluded under applicable consumer protection law.
21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Ecom Guidé inc. and Cankera™ will not be liable for indirect, incidental or consequential damages arising solely from use of the website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Mandatory consumer rights remain unaffected.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Ecom Guidé inc. from claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
23. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, products, services or legal obligations.
The most current version will be published on this page with the applicable “Last updated” date.
Changes will apply as permitted by applicable law.
25. GOVERNING LAW
These Terms are governed by applicable laws of Québec and Canada, without limiting any mandatory consumer protection rights that may apply based on a customer's jurisdiction.
26. RELATED POLICIES
These Terms should be read together with our:
• Privacy Policy
• Refund & Return Policy
• Shipping Policy
• Legal Notice
• Contact Information
These documents are available through the footer of our website.
27. CONTACT
Questions regarding these Terms of Service can be sent to:
Cankera™
Operated by Ecom Guidé inc.
3235 Av. de la Gare
Mascouche, Québec J7K 3C1
Canada
NEQ: 1181453912
Email: info@trycankera.com
Phone: (579) 467-2202